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020 8963 0530

Building System
First class

Support

You provide the creativity, the vision, the magic.....
We're here to make sure the wand works!

Industry leading support

Our support team are considered best in class. Available round the clock they provide fast personable support for each and every client.

Provided as standard on every hire


  • Pre Hire Advice
    Speak to us before even hiring a thing about your planned workflow, your preferred setup or anything else you would like us to pass our eyes over.
  • Rapid Response Teams
    Our teams constantly monitor phone and email support to ensure questions are responded to fast and escalated as appropriate. Where appropriate our teams will attend a clients location asap to diagnose any issues and swap any faulty hardware (although we hope this is rarely needed!). 
  • Customised builds of all systems
    Every editing system is prepped to a productions exact requirements (pre determined during our pre hire discussions) ensuring you get the system you prefer not a default version you might not.
  • Huge databases of software versions and patches
    One size does not fit all and the latest is not always the best. Our team have access to all the legacy and new versions of softwares to ensure we prep the version that works best for your workflow.

  • No hogwash!
    For over 55 years we have built a reputation of providing transparent support to all our clients. If something baffles us (its rare!) we will go all out to find a solution and won't sleep till we do! We will never fob you off with rubbish!
Engineer Opening a Mac on a desk in Warehouse
Nexis Servers

Constantly Researching, Constantly Developing

Our team are constantly trialling new kit, testing new beta software and putting it through its paces so you don't have to. We have close ties to manufacturers to ensure we always have the most up to date info about new releases, patches and potential bugs. Our equipment is regularly checked, cleaned and electrical tested to ensure it maintains a long and safe life and our entire tech team undergo regular training so they are always on top of new developments in the industry.

We attend yearly trade shows such as NAB, IBC and MPTS as well as conferences, webinars and security roundtables to further enhance our industry knowledge and ties.
A stack of Avid IO boxes
Putting drives into a server
Salon Logo Black
D12 Genesis Business Park,
Whitby Avenue.
London.
NW10 7SE
Phone: +44 (0) 208 963 0530
Email: hire@salonrentals.com
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